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Tour Policies


Advance reservations are required and are made by calling our office, 800-243-1630 / 860-243-1630, or online at www.friendshiptours.net.


Payment in full is required at the time of booking on all daytrips. On Overnight, Cruise and Fly Tours, an initial deposit is due at the time of booking with final payment due at a later time. See specific trip flyers for payment due dates.


Friendship Tours accepts cash, checks, Visa, MasterCard and Discover. When paying with a credit card on daytrips, an additional $1.50 per person credit card surcharge will be applied. A $25 fee will be charged for any returned check.


Payments on all daytrips are non-refundable unless a substitute can be provided. Overnight, Cruise and Fly Tour cancellation policies will vary. Please see the specific trip flyer regarding the cancellation policy. Optional trip protection insurance is available and strongly recommended.


... is strongly recommended. Aon Affinity administers the NTA Travel Protection plan designed specifically for members of the National Tour Association. The Pre-existing medical condition exclusion can be waived by purchasing the Enhanced Plan within 14 days of your deposit or initial payment. Purchase of the plan within this time period also provides eligibility for the Financial Insolvency benefit. Traveling companions / roommates are required to take the same plan (Basic or Enhanced) in order to be properly covered. Premium is non-refundable once paid.


Document packets on all multi-day tours and cruises are mailed approximately 10-14 days prior to departure and will contain an itinerary confirming departure time and location along with baggage tags.


Each passenger is allowed one piece of luggage plus one carry-on bag. Please refer to your trip itinerary to see if there are any size restrictions. Any tour requiring air travel may have a baggage fee depending on the airline.


If traveling outside of the United States including Canada, a valid passport is required. The passport must be valid for 6 months after your return date. A valid government issued I.D. is required when traveling within the United States by air.


A no smoking policy is in effect on our motorcoach tours.


Seating is on a first come first serve basis and is not reserved on any of our tours. Only children 5 years old and older are permitted on motorcoach tours.


Leaving your vehicle in any commuter lot is at your discretion. Friendship Tours is not responsible for any damage or theft to any vehicles. Ship Shop cruise departure points are determined on a per sailing basis.


Friendship Tours is not responsible for any items left on the motorcoach or at any of the stops on tour.


Friendship Tours arranges the components of the tours and does not own or operate the independent suppliers of services including motorcoaches. Trips cancelled because of weather conditions are handled on a per trip basis. Friendship Tours will negotiate with all suppliers of the trip components to secure the best refund. However, it is possible that there would be no refund depending on timing of the cancellation and nature of the components. Tickets to theaters/events are non-refundable. Friendship Tours reserves the right to adjust cost based upon fuel surcharges. Friendship Tours reserves the right to decline any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Escort to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. Friendship Tours reserves the right to change or cancel itineraries, hotels, and other tour components. Itineraries are subject to change.


Friendship Tours and the Ship Shop act only as a purchaser of transportation, accommodations, restaurant services, sightseeing and other services from various independent suppliers which are not subject to its control.

Friendship Tours and The Ship Shop, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members.

Any person reserving or purchasing any of the products advertised accepts the condition that Friendship Tours & The Ship Shop reserves the right to change or cancel itineraries and to make substitutions to hotels and other tour components at the sole discretion of Friendship Tours and The Ship Shop. Additionally, cruise lines reserve the right to alter itineraries.

Friendship Tours and The Ship Shop shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal or abnormal conditions or developments, or any other actions, omissions, or conditions outside its control.

Traveler assumes complete and full responsibility for, and hereby releases Friendship Tours and The Ship Shop from any duty of, checking and verifying all passport, visa, vaccination, or any other entry requirement of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.

For information concerning possible dangers at international destinations, contact The Travel Advisory Section of the US State Department. For medical information call the Public Health Service. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risk, and is advised to obtain appropriate insurance coverage against them.

Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and agreement on his/her part to convey the contents hereof to his/her travel companions or group members.

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