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Tour Policies

Terms & Conditions / Tour Policies / Responsibility


By signing up to participate in our tours, you and your traveling companions are agreeing to be bound to our Terms & Conditions/ Tour Policies/Responsibilities listed below. It is the lead participants responsibility to share these terms & conditions with their traveling companions. Friendship Tours is not responsible for the failure to read the terms & conditions and to share this information. If you do not agree with our terms and conditions you should contact us before making a booking.

You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.


Advance reservations are required and are made by calling our office, 800-243-1630 / 860-243-1630, or online at www.friendshiptours.net.


Payment in full is required at the time of booking on all daytrips. On Overnight, Cruise and Fly Tours, an initial deposit is due at the time of booking with final payment due at a later time. See specific trip flyers for payment due dates.


Friendship Tours accepts cash, checks, Visa, MasterCard and Discover. A $25 fee will be charged for any returned check.


Payments on all Day Trips are non-refundable. Reservations are transferrable if you find a replacement. If Friendship Tours needs to cancel a Day Trip due to reasons beyond our control, you will receive a credit held on account with us without expiration or a refund check can be issued for the tour cost less a $10.pp administrative fee.

Overnight, Cruise and Fly Tour cancellation policies will vary. Please see the specific trip flyer regarding the cancellation policy. Optional trip protection insurance is available and strongly recommended.


...is strongly recommended. Aon Affinity administers the NTA Travel Protection plan designed specifically for members of the National Tour Association. The Pre-existing medical condition exclusion can be waived by purchasing the Enhanced Plan within 14 days of your deposit or initial payment. Purchase of the plan within this time period also provides eligibility for the Financial Insolvency benefit. Travel Insured International offers the Worldwide Trip Protection plan with the option to add upgrade benefits. An option to purchase Cancel for Any Reason insurance is available through both AON Affinity and Travel Insured International within 14 days of your deposit or initial payment. Insurance Premium is non-refundable once paid.


Document packets on all multi-day tours and cruises are mailed approximately 10-14 days prior to departure and will contain an itinerary confirming departure time and location along with baggage tags.


Each passenger is allowed one piece of luggage plus one carry-on bag. Please refer to your trip itinerary to see if there are any size restrictions. Any tour requiring air travel may have a baggage fee depending on the airline.


If traveling outside of the United States including Canada, a valid passport is required. Passport must be valid for 6 months after your return date. A valid government issued I.D. is required when traveling within the U.S. by air. Non U.S. Citizens are responsible for obtaining proper documentation for travel. Friendship Tours / The Ship Shop is not responsible for passengers not having proper documentation for travel.


A no smoking policy is in effect on our motorcoach tours.


Seating is on a first come first serve basis and is not reserved on any of our tours. Only children 5 years old and older are permitted on motorcoach tours.


Leaving your vehicle in any commuter lot is at your discretion. Friendship Tours is not responsible for any damage or theft to any vehicles. Ship Shop cruise departure points are determined on a per sailing basis.


Friendship Tours is not responsible for any items left on the motorcoach or at any of the stops on tour.


Vacation planning requires extensive long-term planning, costs are incurred long before the actual departure date. Published costs in our fliers, and other materials are current at time of printing but we reserve the right to make adjustments based on changes from our suppliers. Airline costs are subject to change. Friendship Tours reserves the right to adjust cost based on fuel surcharges.


While no changes are anticipated, there may be occasions when certain alterations become necessary. These can be due to religious holidays, national celebrations, or unforeseen events including weather, governmental closures, acts of God, or any other reason. Friendship Tours reserves the right to change the itinerary due to such unforeseen circumstances or emergencies. Additionally, historic sites undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites. No tours will be cancelled due to renovations, although Friendship Tours may choose to amend itineraries for such sites. Cruise lines reserve the right to alter itineraries including change or cancellation of ports. These changes will not be considered a material change and will not be considered cause for cancellation or refund by the guest.


Travelers needing special assistance must inform Friendship Tours at the time of booking. In compliance with the Americans with Disabilities Act, Friendship Tours will make reasonable efforts to accommodate the special needs of travelers. Friendship Tours does not provide personal services or individual assistance (such as pushing a wheelchair, assisting with walking, administering of medications, etc.). A qualified and physically able companion should accompany travelers who need such assistance. Participants with disabilities should notify Friendship Tours if ADA accessible accommodations are needed and we will make all reasonable efforts to accommodate this request, but cannot be responsible if ADA accommodations are not available. Please note that accommodations outside of the U.S. may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility.


If a meal is included in your itinerary, please notify us ASAP if you have any allergy and food limitation(s). We will request accommodations for Participants with food allergies from food service providers but Friendship Tours cannot guarantee the result and is not responsible for food prepared by Third Parties.


Friendship Tours shall not be responsible for, and shall make no refund for, events beyond its control, such as, without limitation, acts of God, strikes, acts of war, terrorism or civil disturbance, government restrictions, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire, or for acts or omission of Third Parties or other parties not under the control of Friendship Tours, and all similar events outside our control.


When traveling with Friendship Tours, travelers agree to assume the risk of naturally occurring diseases and viruses including, but not limited to, COVID-19 and understand that exposure to such viruses or disease is an inherent risk of participating in the tour. Travelers release, indemnify, and hold harmless Friendship Tours, its officers, agents, and/or employees, suppliers, and other participants from any and all claims, demands, losses, and liability arising out of or related to any injury, disability, death or any loss due to exposure, infection, or spread of diseases or viruses including, but not limited to, COVID-19. The safety of our employees, suppliers, & travelers remains our overriding priority. We ask that you do not travel if you are experiencing any symptoms of illnesses at the time of trip departure.


Friendship Tours and the Ship Shop, divisions of Friendship Corp. its employees, shareholders, agents, and representatives (together “Friendship Tours”) act only as a purchaser of transportation, accommodations, restaurant services, sightseeing, and other services from various independent suppliers (Suppliers) which are not subject to its control. Friendship Tours is an independent contractor and is not an employee, agent, or representative of any of these suppliers. Friendship Tours does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your tour. Friendship Tours is not affiliated with any other tour operator. All suppliers are independent contractors, and are not agents or employees or representatives of Friendship Tours. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all customers agree that neither Friendship Tours, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour participant or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Friendship Tours. Friendship Tours shall not be responsible for bankruptcy, breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members or damage or loss of any participant that may result from any act or omission on the part of others; and Friendship Tours shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal or abnormal conditions or developments, or any other actions, omissions, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation or conditions outside its control. In no event shall Friendship Tours and The Ship Shop be responsible for exemplary or punitive damages. Friendship Tours accepts no responsibility for lost or stolen items. Friendship Tours reserves the right to refuse any participant or potential participant at its sole discretion.

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