Tour Policies

RESERVATIONS:

Advance reservations are required and are made by calling our office, 800-243-1630 / 860-243-1630, or online at www.friendshiptours.net.

PAYMENTS:

Payment in full is required at the time of booking on all daytrips. On Overnight, Cruise and Fly Tours, an initial deposit is due at the time of booking with final payment due at a later time. See specific trip flyers for payment due dates.

FORMS OF PAYMENT:

Friendship Tours accepts cash, checks, Visa, MasterCard and Discover. When paying with a credit card on daytrips, an additional $1.50 per person credit card surcharge will be applied. A $25 fee will be charged for any returned check.

CANCELLATIONS:

Payments on all daytrips are non-refundable unless a substitute can be provided. Overnight, Cruise and Fly Tour cancellation policies will vary. Please see the specific trip flyer regarding the cancellation policy. Optional trip protection insurance is available and strongly recommended.

TRIP PROTECTION COVERAGE:

... is strongly recommended. Aon Affinity administers the NTA Travel Protection plan designed specifically for members of the National Tour Association. The Pre-existing medical condition exclusion can be waived by purchasing the Enhanced Plan within 14 days of your deposit or initial payment. Purchase of the plan within this time period also provides eligibility for the Financial Insolvency benefit. Traveling companions / roommates are required to take the same plan (Basic or Enhanced) in order to be properly covered. Premium is non-refundable once paid.

TRAVEL DOCUMENTS:

Document packets on all multi-day tours and cruises are mailed approximately 10-14 days prior to departure and will contain an itinerary confirming departure time and location along with baggage tags.

BAGGAGE:

Each passenger is allowed one piece of luggage plus one carry-on bag. Please refer to your trip itinerary to see if there are any size restrictions. Any tour requiring air travel may have a baggage fee depending on the airline.

PASSPORT:

If traveling outside of the United States including Canada, a valid passport is required. The passport must be valid for 6 months after your return date. A valid government issued I.D. is required when traveling within the United States by air.

SMOKING:

A no smoking policy is in effect on our motorcoach tours.

BUS SEATING:

Seating is on a first come first serve basis and is not reserved on any of our tours. Only children 5 years old and older are permitted on motorcoach tours.

DEPARTURE POINTS:

Leaving your vehicle in any commuter lot is at your discretion. Friendship Tours is not responsible for any damage or theft to any vehicles. Ship Shop cruise departure points are determined on a per sailing basis.

LOST ITEMS:

Friendship Tours is not responsible for any items left on the motorcoach or at any of the stops on tour.

DISCLAIMER:

Friendship Tours arranges the components of the tours and does not own or operate the independent suppliers of services including motorcoaches. Trips cancelled because of weather conditions are handled on a per trip basis. Friendship Tours will negotiate with all suppliers of the trip components to secure the best refund. However, it is possible that there would be no refund depending on timing of the cancellation and nature of the components. Tickets to theaters/events are non-refundable. Friendship Tours reserves the right to adjust cost based upon fuel surcharges. Friendship Tours reserves the right to decline any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the Tour Escort to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. Friendship Tours reserves the right to change or cancel itineraries, hotels, and other tour components. Itineraries are subject to change.

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